Terms of Service

1. Who we are

This online store is operated by Pawlo, Elvis Karajic (sole proprietor), Höck 10, 4690 Höck, Austria ("we", "us"). Contact: [ADD EMAIL].

2. Scope

These Terms apply to all orders placed through this website.

3. Orders and contract

Product listings on our website are not a binding offer. By completing checkout you place a binding order. The contract is concluded when we confirm your order by email or ship the goods.

4. Prices and payment

Prices are shown in the currency of your country. Any applicable taxes are calculated at checkout. Shipping is free. Payment is processed securely through our checkout provider.

5. Shipping

We ship with tracking. Delivery times are estimates – see our Shipping & Payment page.

6. Money-back guarantee and cancellation

Our 30-day money-back guarantee and your statutory cancellation rights are described in our Refund Policy.

7. Product use

Pawlo products are grooming products for external use on dogs and cats, not medicines. Always follow the directions. If your pet shows redness, pain, discharge or a strong odor, consult a veterinarian.

8. Warranty and liability

Statutory warranty rights apply. We are not liable for damage caused by improper use. Nothing in these Terms limits liability that cannot be limited by law.

9. Governing law

These Terms are governed by Austrian law. If you are a consumer, you keep the protection of the mandatory consumer laws of your country of residence.

10. Changes

We may update these Terms from time to time. The version valid at the time of your order applies.