Refund Policy
30-day money-back guarantee
We want you and your pet to be happy with Pawlo. If you're not satisfied for any reason, you can request a full refund of the purchase price within 30 days of delivery.
How to request a refund
- Email us at [ADD EMAIL] within 30 days of delivery, with your order number.
- We'll reply within 1–2 business days with the next steps.
- Once your request is approved, we'll refund you to your original payment method. Depending on your bank, it can take 5–10 business days to show on your account.
Damaged, faulty or wrong items
If your order arrives damaged or you received the wrong item, email us within 30 days of delivery with your order number and a photo. We'll send a replacement or refund you – at no cost to you.
Return shipping
If we ask you to send a product back, we'll tell you where to send it. For change-of-mind returns, return shipping is paid by the customer. For damaged, faulty or wrong items, we cover it.
Your statutory rights
If you live in the UK or the EU, you also have the legal right to cancel your order within 14 days of delivery without giving a reason. To do so, send us a clear statement, for example by email to [ADD EMAIL]. This guarantee is in addition to – and does not affect – your statutory rights.
Contact
Pawlo, Elvis Karajic, Höck 10, 4690 Höck, Austria · [ADD EMAIL]