FAQ

The product

Which pets is Pawlo for?
The Pawlo Ear Cleaner is made for dogs and cats.

Does it sting?
No. The formula is alcohol-free, so it's gentle on sensitive ears.

How do I use Pawlo?
Add a few drops into the ear with the soft applicator tip, gently massage the base of the ear for 20–30 seconds, let your pet shake, then wipe the loosened dirt from the outer ear with a finger wipe.

How often should I clean the ears?
For regular care, once or twice a week.

Does Pawlo treat ear infections?
No. Pawlo is a grooming product for external ear cleaning, not a medicine. If you notice redness, pain, discharge or a strong smell, please see a vet.

Which offers are available?
1 bottle, 1 + 1 FREE (2 bottles for the price of 1) or 2 + 2 FREE (4 bottles). You can add the 50 finger wipes at 40% off.

Orders & shipping

How long does shipping take?
Usually [ADD DELIVERY TIME] business days. You'll get a tracking number by email. More on our Shipping & Payment page.

Returns & guarantee

What if I'm not happy?
You're covered by our 30-day money-back guarantee. Email us at [ADD EMAIL] within 30 days of delivery and we'll refund you. See our Refund Policy.

Still have questions?

Send us a message via our contact form – we'll get back to you as soon as we can.